Every247 – Frequently Asked Questions (FAQ)

 

1. What is Every247?

Every247 is an online clothing brand based in Pakistan, offering comfortable everyday wear for home and daily use.

 

2. How do I place an order?

Simply browse our collection, add your preferred items to the cart, proceed to checkout, enter your details, and confirm your order.

 

3. How will my order be confirmed?

Our team may contact you through WhatsApp or phone call to confirm your order before dispatch.

 

4. What payment methods do you accept?

We currently offer Cash on Delivery (COD), Easypaisa, and JazzCash across Pakistan. For selected orders, an advance payment may be required before dispatch.

 

5. Do you deliver all over Pakistan?

Yes, we deliver nationwide across Pakistan through trusted courier partners.

 

6. Do you ship internationally?

No, we currently deliver only within Pakistan.

 

7. How much is the delivery charge?

Delivery charges are Rs. 250 anywhere in Pakistan.

 

8. How long does delivery take?

Major Cities in Pakistan:

Orders are typically delivered within 5–7 working days after dispatch.

 

Other Cities & Remote Areas:

Delivery may take approximately 10–12 working days depending on location and courier service availability.

 

9. Why is advance payment required for some orders?

For selected orders, especially for remote areas, higher-risk locations, high-value orders, or customers with previous refused deliveries, a minimum advance payment of PKR 500 may be required to confirm the order.

 

10. How do I share advance payment proof?

Please share your advance payment screenshot with us on WhatsApp to confirm your order and begin processing.

 

11. Will I get a tracking number?

Yes, a tracking number will be shared once your order is dispatched, where applicable.

 

12. Can I open the parcel before payment?

No, we currently DO NOT offer OPEN parcel service. Payment must be made to the courier before opening the parcel.

 

13. What is your return policy?

We offer a 5-day return policy. To be eligible, the item must be unused, unworn, unwashed, with tags attached, in its original packaging, and accompanied by proof of purchase.

 

14. What if I receive a damaged or wrong item?

Please contact us immediately with your order details and clear pictures so we can review the issue and resolve it.

 

15. Do you offer exchanges?

Exchanges may be offered for eligible cases, subject to approval and stock availability.

 

16. Do you offer refunds?

Refunds are processed only after the returned item has been received and inspected. If approved, the refund will be processed within 7–10 business days.

 

17. Is the advance payment refundable?

If an order with advance payment is refused, cancelled after dispatch, or not received after confirmation, the advance payment may be non-refundable. If Every247 cancels the order from our side, it will be refunded accordingly.

 

18. Are all items returnable?

No. Sale items, discounted items, gift cards, and items damaged after delivery due to misuse or wear are not eligible for return.

 

19. Do you have a physical store?

No, Every247 currently operates as an online-only store.

 

20. How can I contact Every247?

Email: support.every247@gmail.com

Phone / WhatsApp: 0337 0247247