Refund policy
At Every247, we have a 5-day return policy, which means customers can request a return within 5 days of receiving the item.
Return Eligibility
To be eligible for a return, the item must be unused, unworn, unwashed, with tags attached, in its original packaging, and accompanied by proof of purchase.
To request a return, please contact us at support.every247@gmail.com or 0337 0247247 via WhatsApp. Returns sent without prior approval will not be accepted.
Damaged, Defective, or Wrong Items
Please inspect your order upon delivery. If you receive a damaged, defective, or wrong item, contact us immediately with your order details and clear pictures so we can review the issue and resolve it appropriately.
Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Gift cards
- Items damaged after delivery due to misuse, improper handling, or normal wear
Exchanges
Exchanges are subject to approval and stock availability. In most cases, the item must first be returned and approved, after which a replacement order can be arranged.
Refunds
Once a returned item is received and inspected, we will notify the customer whether the return has been approved or rejected.
If approved, the refund will be processed within 7–10 business days. Processing time may vary depending on the payment method and banking procedures.
Advance Payment Refund Condition
If an order with advance payment is refused, cancelled after dispatch, or not received by the customer after confirmation, the advance payment may be non-refundable to cover shipping and handling costs.
If Every247 cancels the order due to stock unavailability or any issue from our side, any advance payment received will be refunded accordingly.
Support
For any questions regarding returns or refunds, please contact us at support.every247@gmail.com or 0337 0247247 via WhatsApp.